Refund policy

RETURN AND REFUND POLICY

Everstride Compression Socks
Operated by MPS DIGITAL SOLUTIONS LTD, company number 17092191
Registered office: Civic House, 156 Great Charles Street Queensway, Birmingham, England, B3 3HN
Support email: contact@everstridesocksi.com
Website: everstridesocksi.com
Last updated: 30 October 2026

1. SCOPE

This Return and refund policy applies to all orders placed on everstridesocksi.com (the "Store"). The Store is operated by MPS DIGITAL SOLUTIONS LTD ("we", "us", "our") under the brand name Everstride Compression Socks. Prices and refunds are in pounds sterling (GBP).

2. NO PHYSICAL RETURN REQUIRED

We do not require you to send any product back to us. Our products are shipped directly from our supplier in China and we do not receive returned items. If we approve a refund, you do not need to return the product. You may keep the item or dispose of it.

3. WHEN YOU CAN REQUEST A REFUND

You may request a refund within 30 days of the date the product arrives. For an order that has not been delivered, the 30 days run from the end of the maximum delivery period stated in our Shipping policy (16 business days after dispatch).

We approve a refund in the following cases:
a) the product arrived damaged;
b) you received the wrong item;
c) your order has not been delivered after the maximum delivery period stated in our Shipping policy;
d) you are dissatisfied with the product and you report this to us within the 30 day period, together with a photograph of the product.

4. HOW TO REQUEST A REFUND

Email us at contact@everstridesocksi.com within the 30 day period and include:
a) your order number;
b) the name and email address used for the order;
c) the reason for your request;
d) a photograph of the product, where your request relates to damage, a wrong item or dissatisfaction.

We will review your request and reply by email to confirm whether it is approved. We may ask for further information where this is needed to assess the request.

5. AFTER APPROVAL

Once a refund is approved, we will confirm this by email. You do not need to send the product back, and you may keep it or dispose of it. The refund is issued to the original payment method used for the order, within 10 business days of approval. The time it takes for the refund to appear in your account depends on your bank or card issuer.

On your card or bank statement, the transaction appears under the name: Everstridesocks.

6. ITEMS NOT ELIGIBLE FOR A REFUND

The following items are not eligible for a refund:
a) personalised products;
b) gift cards;
c) personal hygiene items whose seal has been broken.

7. YOUR LEGAL RIGHTS

If you are a consumer in the United Kingdom, you have a legal right to cancel most distance contracts within 14 days after the goods are delivered, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, you may email us a clear statement of your decision at contact@everstridesocksi.com. We waive any requirement for you to return the goods. This policy gives you additional rights and does not affect your statutory rights under the Consumer Rights Act 2015, including your rights where goods are faulty or not as described.

8. CONTACT

MPS DIGITAL SOLUTIONS LTD
Civic House, 156 Great Charles Street Queensway, Birmingham, England, B3 3HN
Email: contact@everstridesocksi.com